Belto
Support
Questions, problems with a video or a purchase, or a data request? Email us at techtactoeappstudio@gmail.com. Including your app version (Settings → About) helps us help you faster.
Common questions
A video failed. Did I lose my credits?
No. Credits for failed or canceled creations are returned automatically.
How do I cancel my subscription?
On iPhone: Settings → your name → Subscriptions → Belto. On Android: Google Play → Payments & subscriptions → Subscriptions.
How do I restore my purchases?
Open the Belto paywall or Settings and tap “Restore purchases”.
How do I delete my data?
See Delete your Belto account and data below.
How do I report a video?
Open the video and tap Report. We review every report.
Delete your Belto account and data
In the app (fastest): open Belto → Settings → Account → Delete account, then confirm. Deletion is immediate.
Without the app: email techtactoeappstudio@gmail.com with the subject “Belto data deletion”. Include the email of your Google Play or Apple purchase receipt (if you bought anything) so we can find your account. We complete requests within 30 days.
What is deleted: your account, all videos you made, uploaded photos and voice clips, songs and lyrics you wrote, credits and gift status, and your notification settings and device tokens.
What is kept: purchase records, for as long as tax and accounting law requires, and anonymous usage and crash data for up to 14 months. Deleting your account does not cancel an active subscription. Cancel it in Google Play or the App Store first.